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Refund Policy

Effective as of April 11, 2022

Custom Kimonos

Each custom Remnant Heirlooms piece is created from your flowers just for you. All sales on these custom pieces are Final. However, please understand that your joy and sincere pleasure from our work is our pleasure as well. We can not predict how your piece will turn out, and what colors or prints will arise, so what is created from your flowers is special for you. We also can not predict how you choose to care for your garment once it leaves our hands. We assure you that quality control is of our utmost priority and your piece will arrive to you in perfect condition along with a care card to guide you on how to keep your piece vibrant and long-lasting.  Like any piece of fabric, over time and after many washings and wearings, some colors may fade. This is just part of your piece being loved and a part of your story. Be gentle with your heirloom.

Forager shop Items

We want you to be happy with your purchase.  We do not accept returns, however, requests for exchanges will be accepted for unworn, undamaged items up to 14 days of receiving your package and accompanied with an exchange code provided for merchandise credit.  Please email your form request to [email protected]. Packages must be returned prepaid. Shipping costs are not refunded. Remnant Heirlooms will not be held responsible for lost returns, and tracking numbers are the responsibility of the customer. Please be aware of this policy when shopping with us.


Shipping Returns

To return your product, you should mail your product to:

Remnant Heirlooms
930 Mission Hill Rd
Boynton Beach, Florida 33435